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We have recently changed our support offerings, please read carefully.
 

POS International, Inc provides free-of charge 30 days Premium Support with purchase of all software. Beyond the thirty day period, all support is provided on a fee basis. Power POS and Retail Power Software support contracts are available as either telephone support or telephone support combined with online support, Premium Support. In order to enjoy Premium Support your POS computer and other computers to be supported MUST have a broadband (high speed) internet connection.  Other POS Software products like Specialty Modules or Gift and Loyalty Card software automatically include Online support due to the nature of the products. See below to select the type of support for your product.

Additional Location Pricing - POS recognizes that larger (more than 1 location) organizations have special needs and has setup pricing to accommodate them.  Please call 800-646-4767 X1 for pricing

.Phone and Online Support Contract.pdf
Selection of any of the buttons below means that you accept all terms and conditions listed in the Telephone Support Contract above.
DO NOT CLICK, if YOU DO NOT AGREE!

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IMPORTANT In order to assure that you are given the Proper Credit for your purchase, PLEASE fill in your Company Name and Address in the SHIP TO address in the online payment form.

Premium Support  -   Entitles the users of Power POS or Retail Power to both phone support and online support for the specified period.   This service allows our technicians to connect directly to your computer.  It can be used for configuration changes, viewing of error messages, software setup, training and the like.  All software updates are free!

This service requires a broadband internet connection and remote access to the POS computer and/or server.  This can be provided by one of several means including Windows Remote Desktop, PCAnywhere, LogMeIN (with file transfer enabled), or our "POS Online Support" tool download the online support tool, (Click here to download)  Please save the file to your "Desktop".  An Icon will show up on your "Desktop" that says "POS Online Support II.exe"  Just double click to start.  It is our policy to require a telephone contact prior to an online support session. A valid PowerPOS or RetailPower Passcode and Operator password with security level 99 must be supplied as well as any usernames and passwords for your selection of a remote tool before we initiate a connection. Connection problems/issues caused by or related to the customer's computer security policies or security software are the sole responsibility of the customer.

12 Months Premium Support - Both Phone and Online Support $659.00 12 Months Premium Support - Both Phone and Online Support - Add to Cart
 6 Months Premium Support - Both Phone and Online Support $389.00 6 Months Premium Support - Both Phone and Online Support - Add to Cart
 3 Months Premium Support - Both Phone and Online Support $269.00 3 Months Premium Support - Both Phone and Online Support - Add to Cart

Telephone Support - Entitles the users of Power POS or Retail Power to phone support services for the specified period. All software updates are free!

It is required, and to the customer's benefit, to provide a telephone near/next to the computer needing the support along with providing a valid PowerPOS or RetailPower Passcode and Operator password with security level of 99.

12 Months Telephone Support - Phone Support Only $559.00 12 Months Telephone Support -  Phone Support Only - Add to Cart
 6 Months Telephone Support - Phone Support Only $339.00 6 Months Telephone Support -  Phone  Support Only - Add to Cart
 3 Months Telephone Support - Phone Support Only $229.00 3 Months Telephone Support -  Phone  Support Only - Add to Cart

Emergency Off-hours support - Click here to learn more

Online, Offsite Backup and Data Protection Service - POS International has partnered with a major supplier of Online Backup Services to offer Comprehensive offsite data backup protection.  This is a third party service and even though it may be purchased through POS as a part of a complete support package it is possible that the renewals for that service may not coincide with normal support renewals.  Our support includes the installation and setup of this service to backup your POS data.  The service can also be used to backup your other data as required, but is not covered by our support.  This service requires a broadband internet connection and one time remote access to the POS computer and/or server.  More information....

12 Months Data Protection Service -  Offsite Backup
Note: This is a third party service and even though it is purchased through POS it is possible that the renewals for this service may not coincide with normal support renewals.
$ 54.95 12 month Online, offsite backup - add to cart

Specialty Module Support - Due to the nature of the specialty modules listed they automatically include both telephone and online support. Note, this is the support ONLY and does not include the product or installation price.

12 Months WebLink integration support, per Website $239.00 12 Months WebLink integration support, per Website - Add to Cart
12 Months Remote Merge support, per site,  2 site Minimum, "Main Location and Remote Location(s)"
Note: Please Input one name in the "Location Name" field then click "Add to Cart"  then return here and repeat for each location.  This will insure that you get credit for the correct locations.  "Location Names" can be NAMES or STORE Codes.  ie. MAIN, 01, 02;  or Flint, Lansing, Detroit; or JAX, MIA, LIMA; etc.
$239.00/ each
Location Name (main, 1st, etc)

Gift and Loyalty Card Support - Due to the nature of these products they automatically include both telephone and online support.

12 Months GCeXpress support $195.00 12 Months GCeXpress support - Add to Cart
12 Months REX-Net support, per site
Note: Please indicate quantity of sites on cart page
$195.00/each 12 Months REX-Net support,  per site - Add to Cart
12 Months REX-ONLINE support, per site
Note: Please indicate quantity of sites on cart page
$195.00/each 12 Months REX-ONLINE support,  per site - Add to Cart
12 Months REX-ONLINE WEBSITE support, Administration Website ONLY $659.00 12 Months REX-ONLINE WEBSITE support, Administration Website ONLY - Add to Cart

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IMPORTANT In order to assure that you are given the Proper Credit for your purchase, PLEASE fill in your Company Name and Address in the SHIP TO address in the online payment form.

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Prices and offerings subject to change without notice.

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